An automated calling service is a solution that allows recorded voice call interaction with the caller without any active human intervention. It enables a business to place concurrent outbound call blasts to address a large target customer base. Automated calling service solutions can be customized according to the needs and wants of a business. It is economical as it saves money and also time, automated cloud-based outbound calls provide instant updates and notifications. An automated outbound calling solution ensures that all calls made comply with the TRAI (Telecom Regulatory Authority of India). The auto dialer system reduces customers’ wait time and also provides more productive time to the agents. Outbound call center software solution helps in sales automation in many ways.
Expanding on an automated calling system in India can help a business to enhance seamless communication, expand market reach, and draw potential customers as well as grow without much effort. Five benefits of automated calling service that every company should know are as follows:
- Enhances caller experience: Automated calling solution allows optimizing caller experience through personalized regional greetings and customized hold music. The automated text messages can be integrated with the automated outbound calling solution that helps a business to follow up calls to connect with the customer for better service delivery. It makes a customer feel appreciated and important which helps in enhancing customer satisfaction. A business can root in any geographical space this feature makes a business welcomed and accepted in different geographical locations. It increases bonding while providing the space for trust in the business. Thus, creating a steady customer base along with attracting potential customers.
- Improved ROI: It nurtures quality leads by keeping the customers updated about the latest offers, discounts, and launches of new products and services resulting in improved ROI. As a customer might not always be checking the business updates and offers, it helps interested customers with suggestions and updates notified instantly. It helps a business to send bulk notifications and also keep customers connected. It keeps the customers’ reminded of the business and also redirects to sales with exciting offers and sales discounts.
- Optimize target audiences: Automated calling solution allows scheduled automated calls and messages as part of the business campaigns to reach the business target audience better during the launch of new products, for discounts or offers. It helps customers to get the best deals and also remain connected with the business. The database can be used to send notifications and offers based on the last purchase or search history of the customers. It helps the customers to look for different options and choose accordingly. The customized targeted notifications help businesses to keep the customers interested and also enhance sales.
- Privacy: Automated outbound call solution with number masking solution ensures privacy of information for both the agent and the customers. It helps in trust-building and protects customers from sharing any private information. In a virtual world, privacy is an important concern. A business can online buy number masking services to provide the customers with the most dignified service. The number masking solution is an advanced data protection measure that is used to confirm the privacy of the agent and the caller’s details. Getting number masking facilitates an effortless connection of two on-call entities without disclosing any information.
- Easy setup, activation, and access: Automated outbound call solution comes with a smart plug-n-play solution that can be integrated with the existing CRM software that provides easy access. With CRM a business can easily record customer information through call longs. It ensures no customer call goes not go unattended and also ensures seamless connection without any barrier. It is economical as it does not need any infrastructural setup expenditure and maintenance.
Knowlarity is one of the leading providers of automated calling systems in India. It is trusted and used by more than 6000 organizations and companies from around the world for various cloud communication solutions. Knowlarity offers a standardized brand image that can help a business grow along with the best solutions at an affordable price. Automated calling system in India is gaining popularity among small and medium-size businesses as well as for large businesses.